Effective Date: 05/23/2025

At Vannest Counseling, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit our website, use our services, or otherwise interact with us. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services. The types of information we collect include:

A. Personal Information

When you use our website or engage with Vannest Counseling for counseling or supervision services, we may collect personal information that you voluntarily provide, such as:

Name

Email address

Phone number

Mailing address

Payment details

Health information (only when necessary for counseling or supervision services)

B. Non-Personal Information

We may also collect non-personal information automatically when you visit our website, such as:

IP address

Browser type and version

Pages visited and time spent on the website

Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

- To Provide Services: We use your personal information to deliver counseling and supervision services, respond to inquiries, and schedule appointments.

- Communication: We may contact you via email, phone, or mail to provide appointment reminders, information about our services, or respond to any inquiries you’ve made.

- Payment Processing: We use your payment information to process transactions for counseling or supervision services.

- Website Improvement: Non-personal information helps us understand how users interact with our website, allowing us to improve functionality, security, and user experience.

- Compliance and Legal Obligations: We may use your information to comply with legal obligations, such as reporting requirements or responding to legal requests.

3. How We Protect Your Information

We take the security of your personal information seriously. We use a variety of technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. These measures include:

- Encryption: We use encryption protocols to protect sensitive data transmitted online, including payment information.

- Access Control: Only authorized personnel have access to personal information, and they are required to maintain confidentiality.

- Data Storage: We store personal information securely and dispose of it in accordance with applicable laws and regulations.

While we strive to protect your information, no system is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.

4. Sharing and Disclosure of Information

We do not sell, trade, or otherwise share your personal information with third parties, except as described below:

A. Service Providers

We may share your personal information with trusted service providers (e.g., payment processors, IT services) to assist us in operating our website or providing services to you. These providers are bound by confidentiality agreements and are only permitted to use your information for the purposes of assisting Vannest Counseling.

B. Legal Compliance

We may disclose your personal information if required to do so by law, such as in response to a subpoena, court order, or government request, or to protect our rights, property, or the safety of others.

C. With Your Consent

In cases where you authorize us to share your information with a third party, we will do so only with your explicit consent.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that allow us to recognize your browser and capture non-personal information such as pages visited, duration of visits, and website preferences. You can manage or disable cookies in your browser settings, but please note that this may affect your ability to use certain features of our website.

6. Your Rights Regarding Personal Information

Depending on your jurisdiction, you may have the following rights with respect to your personal information:

- Access: You have the right to request access to the personal information we hold about you.

- Correction: You may request the correction or updating of inaccurate or incomplete personal information

- Deletion: You may request that we delete your personal information, subject to legal obligations that may require us to retain certain information.

- Data Portability: You may request a copy of your personal information in a structured, machine-readable format.

- Opt-Out of Communications: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in our emails or by contacting us directly.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites or services. Vannest Counseling is not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent. If you are a parent or guardian and believe that we have collected personal information from a minor without consent, please contact us immediately, and we will take steps to delete the information.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes constitute your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at:

Vannest Counseling

1955 W Hamlin Rd Suite 201

Rochester Hills, MI 48309

(248) 972-8882

[email protected]

By using the Vannest Counseling website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its Terms of Service.